Shipping & Returns
ORDER STATUS
We process orders Monday through Friday in the order in which they are received. Orders placed after 12:00PM EST (Noon) M-Th and 11am EST Friday will not be processed until the next business day.
Returns & Exchanges
If you're having second thoughts about your purchase, here's what to do:
Not a fan of a product you purchased? Please let us know what you didn’t like and we’ll refund the price in store credit.
Return unopened, unused products within 30 days for a full refund in your original payment method. Please email CustomerCare@MyBlueMonarch.com to request a free return label and send the item back to us, or return in store.
QUESTIONS?
We have answers! Email or text us anytime to start a return, get clarification on the policy, or get help finding a product that will work for you!
Email: CustomerCare@MyBlueMonarch.com
Text: (617) 943-0951
SHIPPING METHODS & RATES
Our orders are shipped and delivered on business days (Monday through Friday, excluding major holidays). Our standard shipping carrier is UPS. We kindly ask that you anticipate 3-5 business days for standard shipping. Standard Shipping Charges apply.
Orders to Alaska, Hawaii, Puerto Rico and the US Virgin Islands take 2-4 weeks. Please select the shipping option that best suits your delivery needs during "Checkout."
| Shipping Charges Order Total | Standard | 3 Day | 2 Day | Overnight |
| $0.00 - $49.99 | $7.00 | $12.00 | $17.00 | $22.00 |
| $50.00 - $100.00 | $0.00 | $13.00 | $18.00 | $23.00 |
| $100.01 - $200.00 | $0.00 | $14.00 | $19.00 | $24.00 |
| $200.01 - $300.00 | $0.00 | $15.00 | $20.00 | $25.00 |
| $300.01 - $400.00 | $0.00 | $16.00 | $21.00 | $26.00 |
MISSING ITEM POLICY
Although we check and double check orders prior to shipping, mistakes do happen. If an item is missing or damaged please let us know. We can ship it out to you, issue a refund, or include it in your next order. If you receive something you did not order, just enjoy it or share it with someone else!
INTERNATIONAL PAYMENT
1. Credit Card: Please contact us to place your order with an international credit card. We do not save credit card information in our system.
2. PayPal: Can be used via the shopping cart or e-mail orders. If you do not have a PayPal account and would like more information- please visit www.paypal.com
3. Payment for LARGE International Orders
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Orders less than $700: Credit Card or PayPal
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Orders over $700.00: Wire Transfer Only
If you will be using a wire transfer, you will need to place your order via email. International wire transfers can take 3 to 4 business days to go through depending on the country of origin and the bank. Orders will be packed and shipped within 2 business days once we have received notification that the wire transfer has been completed.
INTERNATIONAL SHIPPING
1. How long will it take to receive my order?
Orders are usually shipped within 2 to 3 business days from receipt of payment. We ship using US Priority Mail International. The US Postal Service states that international packages will arrive in 6-10 business days. Most packages arrive within two weeks, but it sometimes takes much longer! Our post office often reminds us, once a package arrives in the destination country, they no longer have control of the package delivery. In some countries, like Italy or Australia, it can take longer than a month to receive your order.
2. How will I know my order has been shipped?
You will receive an email notification to let you know your package is on its way. The note will include a link to tracking information.
Rates subject to change
MISSING ITEM POLICY FOR INTERNATIONAL ORDERS
Although we check and double check orders prior to shipping, mistakes do happen. Due to the rising cost of international postage, we can no longer ship items that are missing from your international order. If you discover a missing item, please let us know as soon as possible. We will gladly issue a refund for the missing item(s).
DUTIES, TAXES AND CUSTOMS
International shipping quotes do not include any duties, taxes or other charges that may be applied by your country's government. Any duties and taxes for international shipments are at the cost of the customer.
Every country has different rules and regulations when receiving international packages. We follow the general guidelines set by the US Postal Service for international shipping that are not specific for any given country.
Customs regulations are often different for small packages versus large packages. Please be sure that you are aware of any specific customs regulations for your country. We will do everything we can to help you receive your package, but we cannot be responsible for packages that are detained in customs.